In general, you will see this error at the time of installing any Emgage product or on the license page in following conditions:
- Your SharePoint WFE is not able to connect to internet
It is important that internet connection is active in your SharePoint WFE since Emgage products connects to license server to validate license.
- Your SharePoint WFE is accessing internet authorized by a Firewall that is blocking http://license.ateraprime.com!
It is important to add permanent rule to allow connection to http(s)://*.ateraprime.com, http(s)://*.emgage.com domains since at the time of installation and after that at certain time period, Emgage products keeps checking license.
Do above solutions work for you? If not, please enter a new support ticket.